NORTH values our customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are held by us.
TERMS & CONDITIONS
NORTH is a trading name of North of Here Limited and herein may be referred to as “NORTH”, “We” or “Us”. As used herein, “Customer” and “You” shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
North of Here Limited is a New Zealand owned business.
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
2. PRICE, CURRENCY & GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods and Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. NORTH reserves the right to change the prices of goods advertised on this website without notice. Orders will not be dispatched until payment is received in full.
3. PAYMENT & SECURITY
NORTH credit card information security policy: NORTH uses the DPS Payment Express Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. - Payments are processed in real-time - NORTH does not have access to your full card number, this credit card payment is secured by DPS - DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre - DPS Payment Express Software is certified with over 200 banks globally, visit www.paymentexpress.com for more information on credit card payments.
The name that will appear of your statements is North of Here Ltd.
4. CUSTOM AND PRE-ORDERS
The lead time on custom or pre-orders will be indicated at the top of the product page. Please note these dates can change. Custom & pre-orders can be paid for in full using our credit/debit card system or a minimum of 50% can be transferred via internet banking. All custom and pre-orders require a minimum 50% deposit with full payment required before delivery. The balance of the invoice will be issued once the order arrives at North, and dispatched once the balance is received in full.
5. PROMOTIONS AND DISCOUNTS
All promotions and discount codes are issued at the discretion of North of Here Ltd. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer and discount codes can only be used once per customer per promotion, unless specified. Promotional codes will not be extended beyond the specified end date. No holds or returns.
6. DOMESTIC SHIPPING
When items are in stock they ship on the working day following payment clearance unless otherwise stated. Once items have been picked up, you will receive an email with your tracking information. Most parcels arrive within one – five working days. We will always advise if we expect any delay, however we cannot guarantee time frames for international shipping as our providers do not have direct control over all parts of the international delivery chain – particularly customs. If an item is oversized we will get back to you regarding additional shipping costs.
7. INTERNATIONAL SHIPPING
If you wish to have a product shipped to you internationally, please email email@example.com with your destination and we will provide you with shipping costs, if it is possible.
Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.